Last modified: 05-05-2015 Environment BlackBerry Enterprise Server 2.1 to 5.0 SP4 BlackBerry Enterprise Server for Office 365 Microsoft SQL Server 2000 SP3 to 2012 Microsoft SQL Server Desktop Engine (MSDE) Overview Confirm that the Database version is compatible with the Microsoft SQL Server version before moving the BlackBerry Configuration Database to a new Microsoft SQL Server instance. Refer to compatibility matrix at: BlackBerry Enterprise Server Compatibility Read more [...]

Find below the version and corresponding bundle number of the BES versions. The third number is the Service Pack (SP) number, e.g. 4.1.5 means version 4.1 with SP5. HF = Hotfix MR = Maintenance Release The bundle number is important when you need to find out which version you are running. It is listed in “Add/Remove Programs”. Version Bundle 4.0.2 11 4.0.2 HF1 13 4.0.2 HF2 15 4.0.2 HF3 16 4.0.3 9 4.0.3 HF1 11 4.0.3 HF2 14 4.0.3 Read more [...]

With the Blackberry Enterprise Server you can have the Router component on a separate server in the DMZ. Recently, I had to move this service from one server in the DMZ to another. Here is how to do it: Install the router component to the new server (this will install the Blackberry Controller and the Blackberry Router service). Make sure that port 3101 is open from your BES to the new router and from the router to the RIM infrastructure on the Internet. On the main BES, start the “BlackBerry Read more [...]

In the Blackberry Enterprise Server, you can configure that you get notified by e-mail when something critical happens to the BES Servers. For example, if the connection to the SQL Server is lost, you can get notified. Here is how to configure the alerts: In BlackBerry Manager, highlight the BlackBerry Enterprise Server and click Edit Properties. Click on the BES Alert option. In the SMTP Hostname field, type the DNS name of the SMTP gateway. In the SMTP Account Name field, type the Microsoft Read more [...]

The Internet Proxy configuration is a setting of the MDS Connection Service (MDS-CS). This means, if you have the MDS-CS on several servers (e.g. in an active-standby server setup), you have to configure it on all instances. Configuring the Internet Proxy correctly enables your Blackberry users to surf via your companies network (using the MDS Browser). To set the proxy configuration up for on instance, see the following steps: Go to the Blackberry Management Console and click on the MDS-CS instance Read more [...]

The Blackberry Enterprise Server consists of more than 10 services and it can be quite confusing to know which service does what. Also, the corresponding log files don’t have abreviations that can be confusing as well. In the following table, I have summarized the services and corresponding log file names:   Service Purpose Log name Blackberry Alert Sends alerts when Read more [...]